Refund & Cancellation Policy

1. Scope

This policy explains when you can cancel, when you can expect a refund, and how to ask for one. It applies to all services supplied by MultiTasker LLC — web development, search engine optimisation, social media management, web hosting and software-as-a-service — and forms part of our Terms of Service.

Where a signed proposal, statement of work or order form (an “Order”) says something different, the Order applies to that engagement.

2. Currency and pricing

All fees are quoted and charged in United States dollars (USD) unless the Order states otherwise. The price, the billing frequency and any minimum term are set out in writing and agreed before any charge is made. We do not add undisclosed fees.

If you pay with a card issued in another currency, your bank or card issuer may apply a conversion rate and a foreign transaction fee. Those charges are set by your provider, not by us, and are not refundable by us.

3. How services are delivered

Everything we sell is a digital service. Nothing is shipped and there is nothing to return.

• Project work is delivered in stages agreed in the Order, and finally by handing over the completed deliverable — for example by deploying a website, or by transferring files and access.
• Recurring services — hosting, SEO, social media and SaaS — begin on the start date in the Order and are delivered continuously through each billing period.
• Unless the Order says otherwise, work begins within 5 business days of the deposit clearing and of our receiving the content, approvals and access we need from you.

4. One-off project work

• Before work starts. Cancel in writing before we begin and you receive a full refund of anything you have paid, including the deposit.
• After work starts. You may cancel at any time, in writing. We will invoice for work completed and for costs already committed on your behalf up to the cancellation date, and refund the balance of anything you have paid above that amount. We will provide a written breakdown of the hours and costs.
• Deposits. A deposit secures your place in our schedule. Once work has begun, the deposit is applied against work completed and is non-refundable to the extent it has been earned.
• On completion. Once a project has been delivered and accepted, the fee for it is non-refundable. Faults in the delivered work are handled under section 7, not by refund.
• If you go quiet. If we cannot progress a project because we are waiting on you, and you do not respond for 60 days despite two written reminders, we may close the project and invoice for work completed to that point.

5. Recurring subscriptions

• Cancel any time. Email support@multitasker.llc from the address on your account. No phone call, no retention process, no cancellation fee.
• When it takes effect. Cancellation takes effect at the end of the current billing period. You keep the service until then. We will confirm your cancellation in writing within 2 business days.
• Part periods. Subscription fees are charged in advance and are not refunded pro rata for the remainder of a period you have already paid for, except where section 7 applies or where the law requires otherwise.
• Billed in error. If we charge you after a valid cancellation, or charge the wrong amount, tell us and we will refund it in full — no questions asked.
• Minimum terms. Where an Order has a minimum term, that term is stated clearly before you sign. Cancelling inside it may leave the remaining minimum-term fees payable; the Order will say so plainly if that is the case.
• Price changes. We give at least 30 days’ notice before any increase to a recurring price. If you cancel before it takes effect, you are never charged the new rate.

6. Domains and third-party costs

Some items we buy on your behalf are non-refundable once purchased, because the third party will not refund us. These include domain name registrations, renewals and transfers; SSL certificates bought from a commercial authority; paid plugins, themes, fonts, stock imagery and software licences; and advertising spend already placed with an advertising platform.

We will always tell you before committing you to a non-refundable third-party cost.

7. If we get it wrong

If a deliverable does not match what the Order described, tell us within 14 days of delivery and we will correct it at no charge. This is our first and preferred remedy.

If we cannot correct a material defect within a reasonable time, you may cancel the affected part of the engagement and we will refund the fees paid for it.

Hosting availability. Where an Order includes a service level for uptime and we fall below it in a calendar month through our own fault, you may claim a service credit as set out in that Order. Downtime caused by your own code or content, by a third-party network, or by an event outside our reasonable control is excluded.

What is not a defect. Search engine rankings, traffic volumes, social media reach and follower numbers are controlled by third-party platforms and are not guaranteed. A result falling short of a forecast is not by itself a defect and is not refundable. If we have failed to perform the agreed work, that is a different matter and this section applies.

8. When we cannot refund

Refunds are not available:

• for work that has been completed and accepted in line with the Order;
• for time already spent on an engagement you later cancel;
• for non-refundable third-party costs described in section 6;
• for a change of mind about a service that has already been delivered;
• where an outcome depends on a third-party platform we do not control and the agreed work was in fact performed; or
• where the account has been suspended or terminated for a breach of our Acceptable Use Policy.

9. How to request a refund

Email support@multitasker.llc with:

• the name on the account and the invoice or receipt number;
• the date and amount of the charge; and
• what went wrong and what you would like us to do.

We acknowledge every request within 2 business days and give you a decision, with reasons, within 10 business days. If we need more information we will ask for it promptly rather than letting the request sit.

10. How refunds are paid

Approved refunds are issued to the original payment method. We submit the refund within 5 business days of approving it. Your bank or card issuer then controls when the money appears, which typically takes a further 5 to 10 business days.

We do not charge a processing or administration fee on a refund.

11. Disputes and chargebacks

Please talk to us first. Almost every billing problem is resolved faster by email than by a chargeback, and we would rather fix it than argue about it.

If you file a chargeback we will respond to your card issuer with the Order, the record of work performed and our correspondence with you. We may suspend services while a disputed amount is outstanding. Filing a chargeback for an amount that is properly owed does not extinguish the debt.

Nothing in this section prevents you from exercising a genuine right to dispute an unauthorised or fraudulent transaction with your bank.

12. Your statutory rights

This policy sits alongside your legal rights; it does not replace them. Nothing here limits any right you have under mandatory consumer protection law in your place of residence, and where such a law gives you a better outcome than this policy, that law applies.

13. How to contact us

MultiTasker LLC
30 N Gould St, STE R, Sheridan, WY 82801, United States
Billing and refunds: support@multitasker.llc
General: hello@multitasker.llc